This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Award guidelines

Common diseasesaliments of target groups ie diabetes Parkinsons strokes etc

CPR cardiopulmonary resuscitation

frailty on lifestyle

HACC Home and Community Care guidelines

Impact of own values and beliefs on others

Infection control guidelines

Limits of own authority

Literacy and numeracy relative to delivery of client support

Living skills ATMS phone bankingbill paying

Local facilities shops banks etc

Local policy and procedures

OHS

Own immunisation status

Rights and responsibilities of carer and client

Servicesfacilities for disabled

Essential skills

It is critical that the candidate demonstrate the ability to

Comply with established policies and procedures

Communicate effectively with clients and on their behalf if requested

Communicate with other persons from whom advice might be sought to improve service delivery

Respond effectively to client support needs

continued

Essential skills contd

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Communicate and negotiate to achieve required outcomes

Deal with conflict

Drive current drivers licence

Exercise patience and tolerance

Follow organisation policies and procedures relating to work performance including

discipline

managing unsatisfactory performance

using correct hygiene procedures

minimising disruption to the clients home environment

minimising safety hazards for self and others

maintaining confidentiality of clients

Handle fuel

Identify dangeroushazardous substances

Solve problems including the ability to use available resources and prioritise workload

Transfer client wheel chair to car etc

Use time management strategies to set priorities

Work with others and display empathy with client and relatives

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation

the level of skill may range from the ability to understand occupational health and safety policy to reading workplace safety pamphlets or procedure manuals and writing receipts

literacy support available in the workplace may range from having access to support or assistance from expertmentorsupervisor to having no communication supports available

literacy may be required in English or a community language

Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation including skills in

asking questions

providing clear information

listening to and understanding workplace instructions

clarifying workplace instructions when necessary

competence in English or community language depending on client group and organisation requirements

Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition subtraction multiplication division to recording numbers

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

The individual being assessed must have a current drivers license

Context of and specific resources for assessment

Resource requirements include all the relevant resources commonly provided for lifestyle and social support in a health service setting Specific tools may include

Relevant policies and procedures manuals

Documentation relevant to the work context such as organisation

access and equity principles and practices

client service standards

ethical standards

goals values and objectives

hygiene and disease control standards

legislation codes and workplace standards

organisation charts

procedures and guidelines

Method of assessment

This unit is most appropriately assessed in a representative lifestyle and social support workplace context and under the normal range of work conditions Assessment should be conducted on more than one occasion to cover a variety of circumstances

Assessment may include

observation of work performance in a home environment

assessees portfolioCV

supporting statement of supervisors

recognitionauthenticated evidence of relevant work experience andor formalinformal learning

case studies and scenarios as a basis for discussion of issues and strategies to achieve required lifestyle and social support outcomes for clients in a range of settings

observation in the work place if possible

written assignmentsprojects or questioning should be used to assess knowledge

case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Support may include:

Clients may include but is not limited to:

Support must include:

Equipment may include:

Coordinator may be:

Visit/service may be recorded:

State/Territory transport policy may include:

Privacy and confidentiality of clients may include:

Service delivery environment may include: